My wife and I need to go to Finland for our son’s wedding. So I tried to book a flight through the website of a well known international airline. It was frustrating, and a bit hilarious at times! I never did have any success getting the flight booked. I wonder if they’ll get back to me before I book with someone else? This is the email I sent them:

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Fair go guys.

I did a search for a three stage flight from Melbourne to Helsinki to Amsterdam to Melbourne. A list of flights came up. No prices. So I had to choose from a selection of flights without knowing which was the best price. That’s not smart.

Then I get a message that someone else has beat me to a flight. but no indication of which of the three flights I’ve selected I’ve missed out on. So I have to guess and try again. And again. And again.

Then I get a message that you can’t sell this flight online!! Well why list it then?? And you don’t tell me which flight of three. So I have to guess. Again. I tried about a dozen times, but each time it gave one of the two reasons listed above. So I still do not know:

Can I fly with ………..?
If so, how much will it cost me?

I reckon you guys need to have a talk with your website designer and your business manager. This is costing you bookings. You need to fix it.

If you think you still want me to fly with you you can contact me on either the phone number or the email address above.

Thanks

Willem
Geelong Australia.